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Frequently Asked Question

FAQ

Questions? We Have Answers

As a Tutor, how do I get customers while I’m still new to the website?

Since you have just created a new profile, your profile will not have users reviews and ratings, which means fewer users will be interested in booking a session with you, accordingly, we recommend the following techniques to boost your profile and attract your first customers:

• Use the Jobs Bank to get yourself introduced to MyNation customers
• Furthermore, adding an introduction video and a personal picture to your profile alongside your full overview and other completed sections can be a great way to quickly build a bond with prospective customers by providing a more interactive preview of your unique characteristics and what it’ll be like to work with you

What is My Nation cancellation policy?

1. Can I get a refund for my registered sessions?

If the cancellation is done by the student the following cases will be applicable:


Case#1:
 If cancellation occurs 48hrs before the session starts, the paid fee amount from which the following charges/costs will be subtracted by MyNation will be refunded:

  1. Payment gateway charges/costs as a result of payment transfer from the User Bank Account to MyNation Account with the Payment Gateway Company. In case the transfer is an international transfer (from outside Qatar), user will handle the additional charges/cost encountered as a result of the difference in currency or/and currency exchange rates to Qatari Riyal
  2. Payment gateway charges/costs paid by MyNation as a result of transferring the payment from the payment gateway account to MyNation Bank Account (if any)
  3. Any transfer charges/costs encountered as a result of transferring back the refunded amount from MyNation Bank Account to the Users Bank Account (transfer charges/costs include but not limited to: (a) difference in the currency value or/and currency exchange rates, (b) Bank charges/costs…etc.)
  4. MyNation Service Fee (10% of the remaining amount after subtracting the above-mentioned charges/costs)


Case#2: 
If cancellation occurs less than 48hrs before the session starts, 75% of the paid amount only will be refunded from which the following charges/costs will be subtracted by MyNation:

  1.  Any transfer charges/costs encountered as a result of transferring back the refunded amount from MyNation Bank Account to the Users Bank Account (transfer charges/costs include but not limited to: (a) difference in the currency value or/and currency exchange rates, (b) Bank charges/costs…etc.)
  2. MyNation Service Fee (10% of the remaining amount after subtracting the above-mentioned charges/costs).


The remaining 25% will be paid to the Tutor from which MyNation Service Fee (7.5%) will be subtracted.


Case#3:
 If cancellation occurs less than 24hrs before the session starts, No Payment will be refunded to the student and 60% of the total fee will be transferred to the Tutor

If the cancellation is done by the Tutor, the following will be applicable:

If cancellation occurs at any time; Tutor will have to transfer back the full amount paid to him to MyNation Bank Account. Then MyNation will refund the amount paid by the student from which the following charges/costs will be subtracted by MyNation:

  1. Any transfer charges/costs encountered as a result of transferring back the refunded amount from MyNation Bank Account to the Users Bank Account (transfer charges/costs include but not limited to: (a) difference in the currency value or/and currency exchange rates, (b) Bank charges/costs…etc.)
  2. MyNation Service Fee (10% of the remaining amount after subtracting the above-mentioned charges/costs)


2. In which cases students will not be refunded?

 Currently, there are three cases based on which students will not be refunded and it is as following:

  1. In case a male student reserves a session with a female tutor who has explicitly expressed her interest through her profile to offer her tutoring services to females only
  2. In case female student reserves a session with a male tutor who has explicitly expressed his interest through his profile to offer his tutoring services to males only
  3. In case the student didn’t confirm with the tutor the subject they would like to receive session about, before registering and pay for the session. Subject confirmation can happen through MyNation messaging system by pressing on the “message me” button that can be found in the tutor profile
What does “Jobs Bank” mean? and how it works?

Is the place where students can post their requests for specific session or course which they couldn’t find in MyNation list of sessions and courses. This list of requests can be found in your profile under “Jobs Bank ” button. Tutors can accept the requests by replying back to the requester and agree on the best time that suits both parties through MyNation Messaging System. After that, tutor can assign a time slot for the agreed session or training course, which the student then can reserve.

How I can confirm the subject of tuition with the tutor before payment?

Prior reserving any session, you as a student is expected to contact the tutor through MyNation Messaging System. This simply can be done as following:

  • View the profile you are interested in
  • Navigate the profile to make sure that tutor details matches your criteria
  • Message the tutor by pressing on the “Message me” button which can be found inside their profiles
  • Explain to the tutor the subject you have issues with and find out whether he is capable to offer you the required support/help
  • If you find the perfect fit, then proceed to the session reservation and payment
How to join My Nation as a tutor?

It is simple! You only need to apply the following steps.

  • Press on the “Become a Tutor” tab located in the Navigation Menu
  • Fill-up the registration form in less than 5mins
  • After that, a confirmation email of application recipient will be sent to your email account
  • In less than 10 days an acceptance email will be sent to your registered email address
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